Refund Policy

Last Updated: 18/1/2024

1. Refund Eligibility

At Yafa Trading, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a refund under the following conditions:

• You must request a refund within 7 days from the date of purchase.
• The product must be in its original, unopened packaging and in a resalable condition.
• Proof of purchase, such as a receipt or order confirmation, is required.
• Refunds are issued for the product’s purchase price only; shipping fees are non-refundable.

2. Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer service team at (+971527123500 or  +971526044705 or Hello@mersi.ae) to request a refund and provide the necessary information.
2. After receiving confirmation from our customer service team, securely package the product, including all accessories and documentation, and ship it to the address provided.
3. Once we receive and inspect the returned product, we will process your refund within 7 business days.

3. Refund Options

We offer two refund options:

• Original Payment Method: If you paid for your order using a credit card or other electronic payment method, the refund will be credited back to the same account.
• Store Credit: If you prefer, we can issue a store credit that you can use towards future purchases on our website.

4. Contact Us

If you have any questions or need assistance with the refund process, please contact our customer service team at: Hello@mersi.ae